Delivery and shipping policy

1. Lead times

Measured from a confirmed order — purchase order received and advance payment cleared.

These are indicative. The lead time confirmed on your order acknowledgement is the one that applies. We will tell you promptly if anything is likely to move.

2. Delivery terms

Domestic supply is Ex-Works, Ghaziabad (Incoterms 2020). Goods are made available at our works and you arrange collection.

Export orders are supplied CIF to the named destination port unless your quotation states another term. Import duty, customs clearance, demurrage and onward inland transport at destination are yours.

We supply worldwide.

3. Freight and insurance

Freight is not included in the quoted price unless expressly stated. We can arrange transport on your behalf as a convenience, in which case the cost is invoiced to you and the carrier contracts with you.

Transit insurance is your responsibility. Because risk passes at our works, loss or damage in transit is a matter between you, your carrier and your insurer. We recommend arranging cover before dispatch. We will provide dispatch photographs, packing details and weights to support any claim.

4. When risk and title pass

Risk passes to you when the goods leave our works.

Title passes only when we have received payment in full. Between dispatch and final payment you carry the risk but do not yet own the goods, so please keep them insured and identifiable.

5. Unloading and positioning

Unloading at site is your responsibility, including any crane, forklift, rigging or skates needed to move the machine into position. Industrial laundry equipment is heavy and awkward — please plan the lift and the route in advance.

We provide weights, dimensions and lifting points on request before delivery. Ask for them early rather than on the day.

6. Site readiness

All utilities must be ready and available at site before delivery, including:

• Electrical supply of the correct voltage, phase and rating, with isolation
• Water supply at the required flow, pressure and quality
• Drainage of adequate capacity, correctly positioned
• Steam supply where the machine is steam-heated
• Floor able to carry the machine loaded and spinning, with any plinth complete
• Access wide and high enough for the machine to reach its final position

If the site is not ready, delivery may be delayed and any additional cost — return transport, a second visit, waiting time — is for your account.

7. Installation and commissioning

Whether installation and commissioning are included depends on the project and is stated on your quotation. Where not included, they are charged separately or carried out by you.

The warranty period runs from commissioning, or from delivery if commissioning is delayed for reasons outside our control. See our Terms and Conditions.

8. Checking the consignment

Please examine the goods on arrival, before the carrier leaves where possible. Report transit damage, shortage or incorrect supply in writing within 2 to 3 days of delivery, with photographs, to sales@krevantasystems.com.

Note any visible damage on the carrier's delivery note at the time. A clean signature makes a transit claim very difficult to pursue.

9. Delays outside our control

We are not liable for delay caused by events outside our reasonable control — transport disruption, port congestion, customs, strikes, power or material shortage, extreme weather, or action by a government authority. We will keep you informed and work to recover time.

10. Packaging

Machines are packed for the agreed mode of transport. Export consignments are supplied in sea-worthy packing with fumigation certification where required. Special packing requested by you is charged additionally.

11. Contact

For despatch and logistics queries:
Krevanta Systems Pvt. Ltd.
D22, First Floor-B, Durga Industrial Park, Rajender Nagar Metro Station, Ghaziabad, Uttar Pradesh 201005, India
sales@krevantasystems.com
+91 98737 18885